Complaint/Grievance Redressal Process

Clients or investors may sometimes face queries or complaints due to a lack of understanding or deficiencies in the services provided. These issues can arise from insufficient explanations, clarifications, or discrepancies in service delivery, including inadequate facilities or unsatisfactory staff attitudes.

Initial Complaint/Query Submission

Clients/investors are encouraged to seek clarification or file a complaint through any of the following methods:

Website: Log a complaint directly on the website.

Email: Send an email to the Client Servicing Team at info@profinitygroup.com for queries or complaints.

Letter: Clients can write a letter with their complaint or query and post it to the following address:

Kind Attention:
Mr. Priyanshu Garg (Complaint/Grievance Redressal Department)
Profinity Group, 127/T/25, Kidwai Nagar, Vinobha Nagar, Kanpur – 208007

Response Timeline
The Client Servicing Team aims to provide a response within 10 business days of receiving a complaint or query.
If no response is received within this timeframe, clients may escalate the issue.

Escalation Process
In case there is no response within 10 business days from the Client Servicing Team, clients can directly escalate the issue to:

Mr. Kushal Bajpai (Chief Operating Officer)
Email: kushal.bajpai@profinitygroup.com

Clients can expect a reply within 10 business days of escalating the issue to the Chief Operating Officer.