This Refund Policy (“Policy”) governs the terms and conditions under which Profinity Growthway Private Limited (“Profinity Group,” “we,” “our,” or “the Company”) processes refund requests. By utilizing our services, you (“the Customer”) agree to the terms of this Policy. Please carefully review the terms below:

1. Refund Request Timeline

• Services and Subscription: A formal refund request for services and subscription must be submitted within two (2) calendar days from the date of payment.

• Any refund requests submitted after the aforementioned periods will be automatically deemed ineligible and will not be processed.

2. Process for Submitting Refund Request

• All refund requests must be submitted via email to info@profinitygroup.com, with legal@profinitygroup.com marked in CC.

• The refund request must include the following information:

A) Order/Transaction Number

B) Proof of Payment

C) A detailed explanation for the refund request

• Refund requests that do not comply with the specified submission process will be considered invalid and will not be processed.

3. Refund Processing Duration

• Upon receipt of a valid refund request, the Company will verify the request. If approved, the refund will be processed within seven (7) business days from the date of approval.

4. Inability to Fulfil Service

• In cases where the Company is unable to provide the requested service, the Customer will be notified within three (3) business days from the date of the refund request.

5. Non-refundable Government Fees & Taxes if Any

• Any statutory or government fees paid as part of the service are non-refundable.

• The Company will provide documentation or proof of government fee submission to ensure transparency and proper record-keeping.

6. Processing Fees & Deduction

• Any payment gateway charges, transaction fees, or service charges incurred during the payment process may be non-refundable. The exact deduction amount (if any) will be communicated at the time of refund approval.

• Any physical branding materials, devices, or other tangible items dispatched to the partner as part of the package shall not be eligible for a refund under any circumstances.

7. Mode of Payment

• Refunds will be processed using the same payment method used for the original transaction. However, the company reserves the right to use an alternative payment method if necessary. The refunded amount will be transferred to the bank account from which the original payment was made.

8. Chargeback & Fraud Prevention

• In case of a chargeback or suspected fraudulent transaction, Profinity Group reserves the right to withhold, investigate, or reject refund requests based on internal risk assessment.

9. Dispute Resolution

• Any dispute arising under or in connection with this Refund Policy shall be resolved in accordance with the laws of the jurisdiction in Kanpur.

10. Amendments to Policy

• Profinity reserves the exclusive right to modify, amend, or revoke this Policy at any time, without prior notice, at its sole discretion. Any changes to this Policy will be effective immediately upon posting on our website or through direct communication to the Customer.

For any further inquiries or legal clarifications regarding this Refund Policy, please contact our support team at info@profinitygroup.com or call us at +91 8795789789.